Mapping Session
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REDUCE FRICTION, INCREASE YOUR PROFIT
MAPPING SESSION
Bring Your Customer Journey to Life!
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Get a short 4 part video series on applying Business Process Engineering in your Business and Martech stack and improve your life and business.

We are going to talk about 4 things. That come from Six Sigma and LEAN manufacturing concepts and to improve a business ... aka be human where it counts, otherwise automate!

  1. How to make the Invisible Visible - your processes, especially those that are digital, are typically invisible to you because you do them so often. In this video we go over our "Bring your customer journey to life Blueprint" process where you are able to easily see each and every step a customer takes.
  2. Poka Yoke - Stop Those Mistakes! - Poka Yoke means ‘mistake-proofing’ or more literally – avoiding (yokeru) inadvertent errors (poka). Here we go over how to eliminate mistakes in your process so you don’t have to keep asking your customers questions you already have answers to.
  3. SIPOC - "Supplies, Inputs, Process, Outputs and Customers" is the 100,000ft view of the process that shows how the process serves the customer ensuring that what you are looking at is in fact, a process and defines the scope of the process.
  4. Recap and Invitation: We tie Business Process Mapping, Poka Yoke, and SIPOC together showing you how implementing all three of these concepts in your business reduces your headaches and eliminates all those pesky manual tasks that are keeping you up at night. So that you can get back to doing what you love!
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